Privacy Policy

YOOSE is committed to protecting and respecting your privacy.

This policy sets out the basis on which YOOSE Pte. Ltd. of 16 Purvis Street #02-00, Singapore
188595, Singapore (Unique Entity Number 201016614D) (together with our subsidiaries, our
holding company, subsidiaries of our holding company from time to time, collectively called
“YOOSE” or “we”) collects personal data from you and how we process such data. 
By visiting our website (our “Site”) or using YOOSE Dashboard ( or any other
applications or software we provide from time to time (collectively our “App”), you accept and
consent to the practices set out below. 

1 Collection of information
1.1 For the purposes outlined in Clause 2, we may collect and process the following
information about you:
(a) Information you give us - information that you provide us (which may include
your name, address, email address, telephone number, credit card information
and other personal description) by filling in forms on our Site or our App, or by
corresponding with us (by phone, email or otherwise), for example:
(i) when you report any problem to us;
(ii) when you use certain features on our Site or our App;
(iii) when you request any support from us; or
(iv) when you complete any survey or questionnaire we send you.
(b) Information we collect about you - information automatically collected when you
visit our Site or use our App, for example:
(i) technical information, including the Internet protocol (IP) address used to
connect your computer to the Internet and your log-in information, browser
type and version, time zone setting, browser plug-in types and versions,
operating system and platform;
(ii) information about your visit, including the full Uniform Resource Locators
(URLs), clickstream to, through and from our site (including date and time),
products you viewed or searched for, page response times, download
errors, length of visits to certain pages, page interaction information (such
as scrolling, clicks, and mouse-overs), methods used to browse away from

the page, and any phone number used to call our customer service
number; and

(c) Information we receive from third parties - We work with third parties and we may
receive information about you from them, for example, business partners, sub-
contractors in technical, payment and delivery services, advertising networks,
analytics providers, search information providers, or credit reference agencies.
We will notify you when we receive information about you from them and the
purposes for which we intend to use that information.

1.2 We only retain personal data for so long as it is necessary. Data may be archived as
long as the purpose for which the data was used still exists.
2 Uses made of the information
2.1 We use information held about you for the following purposes:
(a) providing, improving and developing our services;
(b) researching, designing and launching new features or products;
(c) presenting content and information in our Site and our App in the most effective
manner for you and for the device you use;
(d) providing you with alerts, updates, materials or information about our services or
other types of information that you requested or signed up to;
(e) in any part of the world;
(f) responding or taking part in legal proceedings, including seeking professional
(g) for direct marketing purposes (please see further details in Clause 2.2 below);
(h) communicating with you and responding to your questions or requests; and
(i) purposes directly related or incidental to the above.
2.2 We intend to use your personal data in direct marketing (i.e. offering or advertising
products or services by sending the relevant information directly to you). We require
your consent specifically for this purpose and you may opt out any time. For the
purpose of this clause:
(a) the personal data that may be used in direct marketing are those that you
provide to us or we collect from you under Clause 1.1 above;
(b) the type of services or products that may be offered or advertised will be our
products or services, seminars, conferences or events;

(c) the relevant information may be sent to you by email, in-app message or phone
(d) you may opt out any time by emailing us at We will cease to
send you marketing information without charge.

3 Disclosure of your information
We will keep your personal data we hold confidential but you agree we may provide
information to:
(a) any member of our group, which means our subsidiaries, our ultimate holding
company and its subsidiaries, as defined in Section 5 of the Companies Act
(Chapter 50);
(b) personnel, agents, advisers, auditors, contractors, financial institutions, and
service providers in connection with our operations or services (for example staff
engaged in the provision of support services);
(c) our overseas offices, affiliates, business partners and counterparts (on a need-
to-know basis only);
(d) persons under a duty of confidentiality to us;
(e) persons to whom we are required to make disclosure under applicable laws and
regulations in any part of the world; or
(f) actual or proposed transferees of our operations (or a substantial part thereof) in
any part of the world.

4 Cookies
4.1 Our Site uses cookies to distinguish you from other users of the Site. This helps us to
provide you with a good experience when you browse our Site and also allows us to
improve our Site.
4.2 A cookie is a small file of letters and numbers that we store on your browser or the
hard drive of your computer if you agree to the use of cookies. Cookies contain
information that is transferred to your computer's hard drive.
4.3 We use persistent cookies and session cookies. A persistent cookie stays in your
browser and will be read by us when you return to our Site or a partner site that uses
our services. Session cookies only last for as long as the session (usually the current
visit to a website or a browser session).
4.4 We use the following cookies: 

(a) Strictly necessary cookies – These are cookies that are required for the
operation of our Site. They include, for example, cookies that enable you to log
into secure areas of our website, use a shopping cart or make use of e-billing
(b) Analytical/performance cookies – They allow us to recognise and count the
number of visitors and to see how visitors move around our Site when they are
using it. This helps us to improve the way our Site works, for example, by
ensuring that users are finding what they are looking for easily. 
(c) Functionality cookies – These are used to recognise you when you return to our
Site. This enables us to personalise our content for you, greet you by name and
remember your preferences (for example, your choice of language or region).
(d) Targeting cookies – These cookies record your visit to our Site, the pages you
have visited and the links you have followed. We will use this information to
make our Site and the information displayed on it more relevant to your interests.
4.5 You can block cookies by activating the setting on your browser that allows you to
refuse the setting of all or some cookies. However, if you do so, you may not be able
to access all or parts of our Site.
4.6 We may use third-party web services on our Site. The service providers that
administer these services use technologies such as cookies (which are likely to be
analytical/performance cookies or targeting cookies), web server logs and web
beacons to help us analyse how visitors use our Site and make the information
displayed on it more relevant to your interests. The information collected through these
means (including IP addresses) is disclosed to these service providers. These
analytics services may use the data collected to contextualise and personalise the
marketing materials of their own advertising network.
5 Third-party sites
Our Site, our App or our communication with you may from time to time contain links to
third-party websites over which we have no control. If you follow a link to any of these
websites, please note that they have their own practices and policies. We encourage
you to read the privacy policies or statements of these websites understand your
rights. We accept no responsibility or liability for any practices of third-party websites.
6 Security
6.1 All information you provide to us is stored on our secure servers.
6.2 Where we have given you (or where you have chosen) a password that enables you to
access certain parts of the Site, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.

6.3 We restrict access to personal information to our employees, service providers and
contractors on a strictly need-to- know basis and ensure that those persons are subject
to contractual confidentiality obligations.
6.4 We review our information collection, storage and processing practices from time to
time to guard against unauthorised access, processing or use.
6.5 Please note, however, the transmission of information via the Internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted to our Site; any transmission is at your
own risk. 
7 Data transfer
7.1 The data that we collect from you may be transferred to, and stored at, a destination
outside Singapore. It may also be processed by persons referred to in Clause 3 above
who operate outside Singapore. 
7.2 By submitting your personal data you agree to this transfer, storing or processing of
data outside Singapore. We will take all steps reasonably necessary to ensure that
your data is treated securely in accordance with this privacy policy.
8 Your rights
8.1 You have the right to:
(a) check whether we hold personal data about you;
(b) access any personal data we hold about you; and
(c) require us to correct any inaccuracy or error in any personal data we hold about

8.2 Any request under Clause 8.1 may be subject to a small administrative fee to meet our
cost in processing your request.
9 Changes to our privacy policy
We may amend this policy from time to time by posting the updated policy on our Site.
By continuing to use our Site and our App after the changes come into effect means
that you agree to be bound by the revised policy.
10 Contact us
If you have any questions, comments or requests regarding personal data, please
address them to:
James Durham,

Last updated: 23 April 2018